Six directory search fields are provided. Because personal directory groups are created using live directory filters as well as dragging and dropping individual contacts, operators can be confident their groups are always up-to-date.
#CISCO ATTENDANT CONSOLE CLIENT DOWNLOAD FULL#
These directory groups are subsets of the full directory, which is synchronized with Cisco Unified Communications Manager. The application includes a utility for keeping the directories synchronized.Įach operator can create up to 100 custom directory groups, displayed as tabs across the top of the directory. The Cisco Unified Attendant Console Enterprise Edition derives its directory from the Cisco Unified Communications Manager directory. The operator can answer calls and view busy status for the entire Cisco Unified Communications Manager end-user directory. Support for the entire Cisco Unified Communications Manager end-user directory Cisco Unified Attendant Console Enterprise Edition queue device groups allow you to play different music to different queues.
You can configure a script to be read by the operator for each queue to help ensure the operator can provide the proper greeting.Ĭallers hear music through the Cisco Unified Communications Manager Music on Hold (MoH) function. Overflow settings are defined on a queue-by-queue basis. Wait Time overflow sends calls to the overflow destination when a call has been waiting in queue for a defined period of time. No Operator overflow sends calls to the overflow destination when no operators are logged into the queue. Number of Calls overflow sends calls to the overflow destination when the queue already contains the maximum capacity of calls. If the operator sees a high-priority caller, the operator can select and answer calls out of sequence. If the operator sees only a few calls in queue, then the operator can spend more time with each caller to provide a higher level of customer service. If the operator sees many calls in queue, the operator knows that calls need to be processed quickly. The operator can view all calls within a queue or view all calls within all queues. In Web Admin, you can assign one or more queues to each operator, allowing you to segment your call answering processes to fit your business needs. Sales calls can be prioritized and answered first, before service or general business calls. For example, a Cisco Unified Communications Manager customer can have a sales queue, a service queue, and a general business queue. You can configure queue names and priorities per customer needs, and you can prioritize and answer calls out of order.
Support for 50 queues with prioritization Associated with a Cisco Unified IP Phone, the Cisco Unified Attendant Console Enterprise Edition provides the human attendant console operator with the tools to quickly accept and effectively dispatch incoming calls to individuals across the organization. A single attendant console server can support up to 40 concurrent attendant console client logins and the complete Cisco Unified Communications Manager end-user directory. The Cisco Unified Attendant Console Enterprise Edition (Figure 1) is an attendant console solution designed specifically for Cisco Unified Communications Manager customers. The applications offer a rich set of features, including a call-queuing engine, endpoint busy status, presence integration, and Cisco Unified Communications Manager end-user directory search. Out of the two I would say that the AndTEK solution is far superior to VistaPoint, VP is no more than a direct replacement to Cisco AC, with the same limitations that it had.Cisco ® Unified Attendant Consoles are client-server applications that enable operators and receptionists to answer and quickly dispatch incoming calls to their intended recipients or suitable alternatives.
CMG I would not recommend.īesides these I have also seen AndTEK AC and also IQ Netsolutions VistaPoint, both of these are much smaller, and cheaper, solutions then the tree above. Out of these I would rank Trio as the top choice, with Vision in second place.
#CISCO ATTENDANT CONSOLE CLIENT DOWNLOAD INSTALL#
These are the applications that we have, or still do, install for this customer base.Trio Enterprise ConsoleVision 80/20Aastra CMG Outside of that geografic area I've only seen demand for this kind of solution in Germany and Holland, but I know that these systems also have seen use in Australia, of course they may be used in many other countries that I'm not aware of. Reason for this is the long tradition amongst companies/public sector in that region to have these kind of system as a part of the over all telefony implementation.
For our deployments at customers in the Nordic countries we use pretty advanced, and also expencive, attendant console/rich precense/referal solutions. This is a pretty big and broad topic to cover in short format.
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